Damaged or Defected Items


In the case of items damaged during shipment, or within 30 days of purchase please email our customer care department. With the following information:

  • Detailed explanation of defect/damaged area
  • Picture of defect/damaged area

We will work with you to replace or repair your item as fast as we can. We will send it to you at no charge and will ask you to return the damaged/defective item along with the invoice/receipt you received via email that includes your full name and order number.

HappinessCoordinator@TheBaliBead.com